Refund Policy

Castle Pass is a one-time purchase processed by Paddle.com, our authorized reseller and Merchant of Record.

Digital Access

Castle Pass provides digital access to the full Castles of Britain application.

Because access may be activated immediately following a successful purchase, refunds are handled in accordance with Paddle's applicable Buyer Terms and Refund Policy and any mandatory consumer rights that apply in the customer's jurisdiction.

Paddle Refund Policy

Paddle's current refund policy generally provides that transactions are non-refundable except where required by applicable law or where Paddle approves a refund under its policy.

Paddle may review refund requests on a case-by-case basis.

Nothing in this policy limits statutory or mandatory consumer rights.

Requesting a Refund

For payment-related refund requests, customers should use Paddle's buyer support/refund process.

Paddle buyer support / Request a refund

For questions about Castles of Britain functionality or access:

support@orbitalbiz.com

Effect of Refund

If Paddle confirms a full refund, reversal or other authoritative transaction adjustment that invalidates the Castle Pass purchase:

• the Castle Pass entitlement may be revoked;
• associated active Castle Pass device/session slots may cease to provide full access;
• the application will return to Visitor's Pass access.

Recovery-Key Loss Is Not a Refund Basis

Loss of the Castle Pass Recovery Key, together with loss of access to all authorized Castle Pass devices, does not by itself guarantee eligibility for a refund.

Customers are clearly informed that safeguarding the Recovery Key is their responsibility.

Any mandatory consumer rights remain unaffected.