Support

Castles of Britain is operated and published by Orbitalbiz. For any question about the application or Castle Pass, contact support@orbitalbiz.com and we will reply by email.

Castle Pass Purchase

Castle Pass is a single one-time purchase — it is not a subscription. The current price and what is included are shown on the Castle Pass page. Payment is processed by Paddle.com, our authorized reseller and Merchant of Record. Billing and payment-method questions are handled by Paddle buyer support.

Castle Pass Access

Castles of Britain has no username or password account. Visitor's Pass needs no account at all, and Castle Pass access follows your verified Paddle purchase. If full access is not showing after a purchase, wait a few minutes for payment confirmation, then reopen the Castle Pass page and restore with your Recovery Key.

Recovery Key

A Castle Pass Recovery Key is issued when Castle Pass is activated. Keep it safe. For security, Orbitalbiz does not store the raw Recovery Key in a retrievable form, and Customer Support cannot recover or reveal a lost Recovery Key. If you still have one authorized device, you can generate a new Recovery Key from it; if you lose both your Recovery Key and access to every authorized device, a new purchase will be required.

Device Access

One Castle Pass may be used on up to three active authorized devices or sessions. If all three slots are occupied, a new device must replace one of the existing authorized slots. You can view and release device slots from the Castle Pass page on any authorized device.

Refunds

See the Refund Policy. Refund requests are made through Paddle's buyer support process.

Privacy

See the Privacy Policy. Privacy questions and requests can be sent to support@orbitalbiz.com.

General Support

Anything else — castle information corrections, images, maps or general feedback — is welcome at support@orbitalbiz.com. Our Terms & Conditions set out how the service is provided.